Refund & Return Policy

30-Day Return Policy

You have 30 days from the date you receive your item to initiate a return.

Eligibility for Returns

To qualify for a return, your item must be in the same condition as when you received it: unused and in its original packaging.

Starting a Return

To begin the return process, please reach out to us at hello@memoriesgarden.com.

Return Process

Once we accept your return, we will provide you with detailed instructions on where and how to send back your item.

Damages and Issues

Upon receiving your order, please inspect it immediately. If the item is defective, damaged, or incorrect, contact us right away so we can address the problem.

Refunds

After we receive and inspect your return, we will inform you about the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Keep in mind that your bank or credit card company may take additional time to post the refund.